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Frequently Asked Questions

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition with one of our physical therapists.

As a patient you have the right to receive physical therapy at any place you choose. At Summit Rehab, you will receive the highest quality care while achieving the results you need. We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.

Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state licensed. At Summit Rehab, our therapists have a variety of degree’s and certifications to include masters of physical therapy, several doctorates of physical therapy, certified spinal manual therapists, Certified Kinesiotape Practitioner, etc. Rest assured, your therapist is well trained to evaluate and treat your condition.

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Our clinic hours are 7am to 6pm. Call us today or click the “Make an Appointment” button at the top of this page and fill out the form.

Please arrive 15-30 minutes prior to your evaluation in order to complete the intake paper work. You can download the paperwork from our website to make the process easier.  At that time, our office staff will review your benefits quoted from your insurance provider and collect any patient responsibility due.  During your first visit, your therapist will conduct an initial evaluation to assess your current condition.  Your initial evaluation may consist of objective findings followed by an appropriate treatment plan, a home-exercise program, and discussing your plan of care. A copy of your Initial Evaluation will be sent to your physician.  Please plan for at least one hour for the initial evaluation.

Please have your prescription, photo ID, and insurance card(s) available. This will allow us to verify your insurance benefits and provide you with an estimate of coverage. Wear comfortable loose-fitting clothes that you can move around in. Please bring a change of clothes when coming from work/school.

To bring on your first visit:

  • A referral (if needed) for physical therapy from your physician.
  • Insurance information (we will make a copy of your card(s)).
  • Print out the patient forms, fill them out, and bring them with you.
  • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
  • Please arrive 15-30 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
  • Please wear comfortable clothing that allows easy access to your problem areas.

Unfortunately, we cannot predict your treatment frequency or length without a full examination of your medical history and a full assessment. Your plan of care will be discussed during your initial evaluation and may need to be adjusted during your therapy depending on your progress.

We are in contact with your physician throughout your therapy. We send your physician a copy of the initial evaluation as well as a progress note every 4 weeks.

If you are running late, please call and let us know so that we can accommodate your schedule.  We ask that you be on time to all appointments; however, we do understand that situations arrive where you may be late. In those situations, we may have to reschedule your appointment.

Please give us 24 hours notice if you need to cancel an appointment to avoid a $25 cancellation fee. If 24 hours notice is not given, the $25 cancellation fee will be collected at your next appointment. Please Note: Any late arrival more than 15 minutes may result in the cancellation of your appointment.

Billing & Insurance Questions

As a courtesy, we contact your insurance company and verify your physical therapy benefits.  By your second visit, we will inform you of your anticipated portion of physical therapy services.  After each visit, our billing department will submit your visit charges to your insurance company for reimbursement.  We generally receive payment within 30 days, unless it’s a worker’s compensation or MVA claim. We will send you with an invoice after your insurance has paid and/or has made a decision on payment for services rendered.  These are just general guidelines and can vary greatly by insurance company. We encourage you to review and confirm your own physical therapy benefits with your insurance company as they may differ from your standard medical coverage.  Please feel free to contact our billing department at 816-554-6003 with any questions.

As a courtesy we will verify your benefits with your insurance company. Your insurance company will provide us a quote of your financial responsibility. Please note that insurance quotes are not a guarantee of benefits or coverage. Your responsibility may include a co-pay, co-insurance, insurance deductible, etc. Additionally, Medicare patients do not pay a co-pay; however, may be responsible for a small portion of the bill and a small deductible at the beginning of the year.

An amount you have to pay to access medical care according to insurance contract.

A percentage determined by insurance plans as. Patient responsibility, once the insurance processes the claim.

The amount the insurer is required and obligated to pay before the insurance will pay their portion of co-insurance.

  • Medicare patients do not pay a co-pay; however, may be responsible for a small portion of the bill and a small deductible at the beginning of the year.

We also offer out-of-pocket payment options. Please consult the office manager to discuss this option further.

The dollar amount or a number of visits that the insurance company has approved for therapy. Once the patient has reached this max the insurance company will no longer pay for treatment. If therapy is still warranted, self-pay options may be discussed.

The cost containment technique which requires physicians to submit a treatment plan and an estimated bill prior to providing treatment. This allows the insurer to evaluate the appropriateness of the procedures, and lets the insured and the physician know in advance which procedures are covered and at what rates benefits will be paid.

We accept cash, check, debit card, Visa, and Master Card. Using an HSA (Health Savings Account) card is an option as well if that applies to you. It is our policy that payment is made at the time of service. Your insurance benefits will be determined and you will be informed of what your patient responsibility is no later than your second visit.

Please call us at (816) 554-6003 to ask us about our insurance plans. Our clinic is “In Network” with most insurance plans which means little or no out-of-pocket expense to you. As a courtesy to our patients, we will verify your health benefits prior to your arrival to determine if there will be a copay, deductible, or coinsurance for therapy services.

We accept Blue Cross Blue Shield, Medicare, United Healthcare, and AETNA.

For those patients who do not have health insurance or those who have maxed out their benefits, we offer a private pay plan.  Please contact us today for more information on our fees for service and payment details.

Morgan Clark, PT, DPT

Morgan graduated from University of Missouri with both a Bachelor’s degree in Health Science in 2014 as well as earning her Doctorate of Physical Therapy in 2017. Her professional interests include pelvic health and orthopedics. While completing her doctorate, she developed an interest in working with the pelvic floor population. She received extensive training through elective continuing education courses regarding this specialty as well as completing a pelvic health clinical rotation.

In the pelvic floor physical therapy program, Morgan works with patients who have incontinence, pelvic pain, post-surgical abdominal/pelvic pain, interstitial cystitis/painful bladder syndrome, vulvodynia, urinary urgency/frequency, constipation, painful intercourse, pain with pregnancy, post-partum difficulty, and additional conditions. Outside of the clinic, she enjoys spending time with friends and family, eating ice cream, traveling, playing with her Goldendoodle, and running. Morgan grew up in Lee’s Summit and moved back this year with her husband.

For more information on our pelvic floor program, please click here.

Jeremy Skeens, PT, DPT

Growing up an athlete, Jeremy found himself in and out of physical therapy and athletic training environments due to injuries. Combining his love for sports with his passion for patient care, Jeremy graduated from Rockhurst University in 2012 with a Doctorate in Physical Therapy. Stressing “Cura Personalis,” or care for the whole person, he strives to individualize each plan of care.

Clinically, Jeremy specializes on improving human movement from a biomechanical perspective. Breaking down simple movements can reveal underlying deficits that ultimately lead to chronic inflammatory conditions. Learning how to create proper movement patterns can improve joint and muscular discomfort, which leads to improved function.

In his free time Jeremy enjoys running and still actively participates in track and field meets. He also owns and operates a photography and graphic design company. He lives near Liberty with his wife and dog.

Warren Frevert, PT, DPT

Warren grew up in Lee’s Summit, MO and graduated with his bachelor’s degree from William Jewell College in 2014. He earned his doctorate of physical therapy degree from Southwest Baptist University in 2017 and immediately joined the Summit Rehab team. Warren has been passionate about sports since he was old enough to kick a ball and even played both football and tennis in college. His passions have inspired his professional interests which include sports rehab, general orthopedics, and injury prevention. In his spare time Warren enjoys playing basketball, flag football, disc golf, and video games. Warren now resides in Lee’s Summit with his wife, Shannon, and their cat and dog.

Doctor Referral Form File-Types Available for Download:


A combination of urge and stress incontinence

Urge Incontinence may also be called overactive bladder or detrusor instability.  This occurs because the bladder muscle becomes irritated and signals the brain with an urge to urinate, even when the bladder is not full.  The bladder contracts before the pelvic muscles can prevent leakage.  Most people with urge incontinence experience “triggers” such as the key hitting the lock or running water.  Urinary frequency and urinating several times at night are both common complaints with this condition.

The most common form of leakage, stress incontinence happens during activities that place increased pressure on the bladder and pelvic muscles.  Because the pelvic muscles are weak, they are not able to control the force and leakage occurs. Most often leakage occurs with coughing, sneezing, exercise or laughter.

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Jon Hereth, PTA, CKTP

Jon graduated from MCC-Penn Valley and became licensed as a Physical Therapist Assistant in 2009. He currently treats patients and is the assistant administrator at Summit Rehab in Lee’s Summit, MO. Professionally, Jon’s interests include sports and orthopedic physical therapy, injury prevention, chronic pain, and following a movement-based approach popularized by the works of Gray Cook, Charlie Weingroff, Dr. Vladimir Janda and Dr. Stuart McGill. As a therapist and athlete, Jon enjoys looking at the mechanics of human movement in order to help patients achieve maximum performance in their own lives. An active strength athlete and highland games competitor, Jon has become one of the “go-to” rehab specialists for strength and barbell sports across the area.


Stefanie Berry, PT, DPT, CSMT

Stefanie graduated from Avila University in 2008 with her Bachelor’s degree in Sports Science and earned her Doctor of Physical Therapy degree in 2011 from Rockhurst University. She joined the Summit Rehab team in 2011. Her professional interests include orthopedics and manual therapy. She recently completed her Certified Spinal Manual Therapist (CSMT) certification through the International Spine and Pain Institute. In her free time, Stefanie enjoys spending time with her family, exercising, boating, water skiing, and having fun at the Lake of the Ozarks. She lives in Raymore with her husband and black lab Domino.


Randy Herald, BS, NCTMB, LMT – Office Manager

Randy has been with Summit Rehabilitation and Wellness Center since we opened our doors in February 2005. After growing up in Independence, MO, Randy attended Mid-America Christian University in Oklahoma City, OK and received a Bachelor of Science degree. He also became a National Board Certified Massage Therapist in 2003 after completing his studies at Massage Therapy Training Institute in Kansas City, MO.

Beyond being an amazing office manager, Randy and his wife Julie have been married since 1994, and they have one daughter Brooke. They stay active in their church and with Brooke’s soccer team.


Kelsey Beach, PT, DPT

Kelsey graduated from Southwest Baptist University with her Doctorate in Physical Therapy in 2011. During her time at SBU, Kelsey became interested in Pelvic Physical Therapy and became the first student from her school to do a full Pelvic Physical Therapy clinical rotation. Kelsey has continued this interest in her professional development, specializing in Pelvic Physical Therapy for both men and women suffering from bowel, bladder and sexual dysfunctions. Kelsey’s special interests include dyspareunia and vaginismus in women, and is starting her education in pediatrics pelvic physical therapy. In her free time, Kelsey enjoys training and competing in triathlons and making soap. Kelsey lives in the West Plaza.

Jane Burnett, PT, MPT

Jane like Randy has been with Summit Rehab since the doors were open in 2005. She graduated from Mizzou with a BS in Exercise Science and went on to get her Masters in Physical Therapy from Des Moines University. Jane has been a physical therapist since 1992 and has worked with patients in hospitals , nursing homes , home health and in an out patient setting. She also has over a decade of experience working with pulmonary patients. She is responsible for helping with the Total Joint Program at Summit Rehab and enjoys going to St Luke’s Surgicenter for their 23 hr total joint program to see patients post surgery at the surgicenter and then see them for rehab afterwards at Summit Rehab. Jane also has a special interest in balance and vestibular disorders and enjoys working with orthopedic patients and patients with neurological issues. She lives in Lee’s Summit with her son Ben and her smooth collie Clive and cat Rascal . In her spare time Jane is working with Clive on becoming a therapy dog and she enjoys watching her son Ben run cross country and track at Lee’s Summit West. She is looking forward to watching him run at Washburn where he will attend college.


Cory Faris, PT, MPT, CSMT

Cory is a co-owner and director of Physical Therapy at Summit Rehab and Wellness. Cory graduated from Rockhurst University with his Master’s degree in Physical Therapy in 2006. During his time at Rockhurst, he was able to participate in a study furthering the research involving female athletes and ACL injuries and developing injury prevention strategies. He completed his Bachelor’s degree at Northwest Missouri State University where he majored in Biology and Psychology. His professional interests include sports and orthopedic physical therapy, ACL and injury prevention in the female athlete, along with spinal manual therapy and chronic pain education. Cory is a Certified Spinal Manual Therapist, certified through The International Spine and Pain Institute. In his free time he enjoys playing flag football, and coaching his two sons in soccer and baseball. Cory lives with his wife and two sons in Lee’s Summit, MO.


Heather Evans, PT, DPT

Heather graduated from the University of Kansas in 2003 with a bachelor’s of science in sports science. Following graduation, she attended the University of Kansas Medical Center where she graduated in 2005 with a master’s in physical therapy and later in 2013 with a doctorate of physical therapy. Heather joined the team at Summit Rehab in 2007.

Since 2009, Heather has specialized in pelvic floor physical therapy, treating both men and women. Specialties treated include urinary and fecal incontinence, urinary urgency, urinary frequency, constipation, pelvic pain, dyspareunia, abdominal pain, pain with pregnancy, postpartum care, vulvodynia, prostatitis, endometriosis, vaginismus, and interstitial cystitis. She has attended courses through both the APTA Section on Women’s Health (completion of full series, levels 1 through 3, as well as pediatric pelvic floor) and Herman and Wallace Pelvic Rehabilitation Institute (bowel dysfunction, pregnancy/post-partum).

Heather works part-time, treating primarily pelvic floor patients, but also assisting in orthopedics and pulmonary rehab. Heather lives in Lee’s Summit with her husband and boy/girl twins. She enjoys spending time with her family, running, triathlons, and cheering on the Jayhawks. She published a book in 2017 available on Amazon entitled “Learning to Breathe” which tells the story of her twins’ journey after being born at 24 weeks gestation.

For more information on our pelvic floor program, please click here.

For a link to “Learning to Breathe,” please click here.

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